Senior executives choose The Glasgow Group to work with their management and staff teams.
A critical aspect of our change acceleration facilitation work is an absolute bias to work only with cross-functional teams, plus have the team be highly accountable for their output during and after the work.
The cases included here illustrate typical examples of projects where the client teams created a positive and sustainable impact on their business. Many were conducted in collaboration with PostStone Incorporated.
Operating Principles Our Clients Find Useful
- The client is the resource for change
- We are partners in helping the client find those resources for change
- Change plans designed in collaboration with the client are more successful
- The key to success is in the team – our job is to help you find the solution and help you put it to work
- Capitalize on the untapped knowledge of the team. They know much more than they think they know
- Collaboration is surprising easy when people find how much they have in common
- Cross functional input is the essence of building collaboration
- Commitment and active involvement from the top is imperative
- Problems are almost always constructs. People easily overcome them through new levels of collaboration
- Find what’s already working – the low hanging fruit – and do lots more of that
- Concrete small-scale action plans and accountabilities accelerate change. This leads to big change
- Observing, understanding and acknowledging progress is an essential on-going opportunity help people embrace change
- A de-siloed organization is a basic need for serving customers
- Listening deeply to customers can dissipate silos